Support Ticket
For matters that require special permissions or cannot be handled by the AI support (payments and billing, creator payouts, account and penalty appeals, privacy requests, etc.), please submit a support ticket here.
- The platform is currently in its public open beta (Open Beta) phase.
- Launched features work normally; some features, interfaces, performance and rules will keep being improved.
- Major changes to services, data handling, pricing or benefits will be announced in advance.
- The end of the beta or a future transition to the official release does not constitute server shutdown, data wipe, account deletion, data reset or loss of subscription benefits.
- Unless there is a separate, explicit announcement, user accounts, worlds, articles, drafts, published content and valid subscription benefits will be preserved.
- Launched data features are protected to production standards and will not be deleted or reset arbitrarily because of the "beta" status; account deletion still follows the 30-day recovery period, after which deletion/minimized retention is carried out per the Privacy Policy.
- Real payments via Stripe are live, but only subscription benefits that are actually launched and deliverable are sold; unfinished, unavailable or merely conceptual features are not listed in a plan's "included benefits" and are not used as purchase reasons. You can cancel auto-renewal; a paid period stays usable until it ends by default. Refunds are limited to: erroneous/duplicate charges, manually reviewed compensation for platform-caused interruptions lasting more than 48 consecutive hours, and pro-rated refunds of unused time if the platform permanently stops all services. The end of the beta or a transition to the official release is not a permanent stop of services and does not trigger automatic refunds.
- Features not yet launched (verification badge, Boost, channel donations, creator revenue share, withdrawals, settlement, quarterly reports, etc.) are always labeled "Planned / post-beta feature / not yet purchasable or settleable" and must not carry present-tense promises such as "supported", "settled", "withdrawable" or "held permanently".
- Beta feedback and human support are routed to the ticket system; the official contact email is service@mnationworld.com.
Quick Start
Create an account
Sign up on the login page and set up your identity to become a M.NationWorld creator.
Go to sign upBuild a world
Create your first world in the Creation section — micronation, sci-fi or fantasy; design its flag, constitution and worldview.
Start creatingStart writing
Write your first encyclopedia article with the FluidCanvas editor and drag in flags and cards.
Open the editorJoin the community
Interact with other creators, form alliances and explore worlds in the Community Hub.
Enter the communityPlugin SDK Manual
A standalone SDK manual for plugin developers — what maps to what on this platform, plus every API, event and example.
View SDK manualFAQ
flag Getting Started
What is fictional world creation? Where should I start as a newcomer?
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Fictional world creation is designing completely fictional worlds on M.NationWorld — micronations, sci-fi and fantasy are all welcome. You can design a flag, a constitution, a worldview and history, and build a world of your own. For first-time use, we recommend this order: sign up and complete your identity setup → build your world in the Creation section → write your first encyclopedia article with the FluidCanvas editor → interact with other creators in the Community Hub. See the "Quick Start" section at the top of this page for details.
Which languages does the platform support?
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The platform currently uses Simplified Chinese as its primary language, and the multilingual system is being rolled out gradually; once a new language is available, you can select the interface language in Settings and switch without any other steps.
person Account & Data
How long is my data kept after I log out?
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Your data is kept for 3 years after you log out; if you log back in within 3 years, the retention period restarts from the date of your new login. Accounts not logged into for more than 3 years will have their data permanently deleted.
Can an account be recovered after deletion?
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Yes. After you apply to delete your account there is a 30-day grace period, during which logging back in restores the account; after the grace period expires, all associated data is permanently erased and cannot be recovered.
Does the platform sell my personal data?
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Never. Your data is only shared to the extent necessary to provide the service (such as cloud providers and payment gateways); see the Privacy Policy for details.
I forgot my password. How do I recover a hacked account?
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You can reset a forgotten password on the login page via your registered email. If you suspect your account has been hacked, contact an admin through the official Discord community as soon as possible, or submit a ticket (Account issues → Account hacked); we will handle it with priority. Please keep access to your registered email — account recovery must be verified through it.
How do I export my data?
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You can request an export of your personal data and creative content (flags, articles, worldview settings, etc.) by submitting a "Privacy request" ticket; requests are handled by staff, and we will contact you within the first-human-reply target window to arrange the export.
Can minors register?
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The platform does not serve children under 13; minors using the platform must follow the minor-protection provisions in clause 2 of the Terms of Service.
How will I be notified in the event of a data security incident?
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If a data security incident that may affect your rights occurs, we will announce the overview of the incident, its possible impact and the countermeasures within a reasonable time through in-platform announcements, the Discord community and other channels, and report to regulators as required by law (see the Privacy Policy for details).
payments Subscription & Payment
What subscription plans are available and how much do they cost?
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The platform offers Free, Basic, Premium and Premium Ultra tiers; current prices and the full benefits list are shown on the subscription page. At present, only Premium and Ultra include AI Smart Search and FluidCanvas AI Edge Generation. Article optimization, AI summaries and automated suggestions are not yet available.
Which payment methods are supported?
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Stripe online payment is supported (bank cards / Apple Pay / Google Pay; GrabPay is supported locally in Malaysia). Sensitive details such as card numbers are handled directly by the payment gateway — the platform never stores your payment credentials.
Do subscriptions auto-renew?
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Yes. Unless you cancel at least 24 hours before the end of the current billing period, the system will automatically charge and renew your subscription when it expires.
Can I request a refund?
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Digital services are non-refundable in principle; if the platform service is continuously interrupted for more than 48 hours, you may contact an admin to request a pro-rata compensation.
Which currencies can I pay in?
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Supported currencies are determined by the payment gateway (Stripe) and your card issuer; the amount and exchange rate shown on the payment gateway page apply at checkout. GrabPay e-wallet is recommended for local payment in Malaysia; bank cards (Apple / Google Pay supported) work in other regions.
edit_note Editor & Creation
Does text automatically wrap around cards?
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Text wraps around a card only when the grid cell containing the text is actually occupied by the card; a card that merely shares a row with text or sits near it does not affect the text position.
Who owns my creative content?
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You own it completely. The intellectual property of your original settings, worldview data, flags and assets belongs to you; the platform only uses them to the extent necessary for display, transmission and backup.
auto_awesome AI Features
Does the AI use my content to train models?
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The platform uses third-party models by purpose: DeepSeek for Smart Search, support and content processing, and Google Gemini for FluidCanvas AI Edge Generation. Data sent to AI is handled under the Privacy Policy; third-party models’ data retention and usage policies follow their official documentation.
Which subscriptions include AI features?
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Premium and Ultra currently include AI Smart Search and FluidCanvas AI Edge Generation; Free and Basic do not. AI article optimization, AI summaries, multi-article summaries and automated suggestions are not yet available.
Who owns the copyright of AI-generated content?
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The platform uses third-party models including DeepSeek and Gemini for different purposes. AI output is for assistance only; the intellectual property in the original parts of work you complete from that output belongs to you. Review AI output before publishing.
What should I do when I see 429 or other error codes?
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429 means "too many requests" or "AI busy" — wait 1–5 minutes and try again. For other codes (400/401/403/404/409/413/500/502/503 …), see the Platform Error Codes page. If an error keeps recurring, note what you were doing and when, then submit a ticket.
savings Creators & Settlement
How do creators earn income? How long does settlement take?
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The platform’s creator revenue sharing, channel donations and quarterly financial reports are currently planned and not yet launched; settlement cycles, withdrawal methods and share ratios will be announced before launch. Questions can be submitted through the ticket system.
support_agent Contact & Support
How soon will I get a reply after submitting a ticket?
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Staff tickets are handled in submission order, with priority adjusted by urgency and impact (urgent matters such as account security or payment anomalies come first); the target for the first human reply is within 3 days, which may be delayed during peak periods or holidays, and the platform will explain via announcements. Progress will be communicated through the email you provided.
How do I report rule-breaking content or plagiarism?
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To report rule-breaking content or plagiarism, use the platform's dedicated reporting entry: click the "Report" button next to the relevant content to enter the reporting flow (including "Rule-breaking content report" and "Intellectual property complaint"); reports do not go through the ticket system. The platform will review and act within a reasonable time (see clause 5 of the Community Rules).
I received a private message from someone claiming to be official staff. How do I verify them?
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Platform support will never ask for your password, SMS code, or payment details. Treat unexpected messages that request this information as impersonation, and report them through official support.
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Contact Us
Official Community Server
If you have any questions, contact an admin directly in the official Slati Studio Discord community server (Slati Studio team).
open_in_new Join the serverOfficial Email
Official support and privacy email: service@mnationworld.com (active).
AI Support
A 24/7 AI support powered by DeepSeek, instantly answering common questions that do not require special permissions; for matters requiring special permissions (account data, orders, appeals, etc.), the AI will guide you to the ticket page to submit a staff ticket. Replies are for reference only; important matters are handled by staff.
Staff Tickets
For matters requiring staff handling (payment and billing, creator settlement, account and penalty appeals, privacy requests, etc.), submit a ticket and wait in the queue; urgent matters (such as account security or payment anomalies) are handled first. The target for the first human reply is within 3 days.
confirmation_number Submit a ticketAnti-fraud notice: platform support will never ask for your password, SMS code, or payment details. Unexpected requests for this information are impersonation; do not respond, and report them through official support.